Hager + Elsässer provides Technical Support, Service & Maintenance and Spare Parts for many customers, and not only those who have purchased equipment from us.

Our twin philosophies of “cradle-to-grave” support and fairness in all we do has found favour with many companies, including some who have received less than satisfactory service from other providers.

As an example, we have provided continuous technical support and service for one client ever since the factory was built in 1991.

Technical Support back to top
No matter how well the plant is designed, and no matter how well it works now, it is virtually inevitable that something will change in the future.

The most common changes are:

• Process alterations
• Personnel leaving
• Reduction in Consent to Discharge / Increase in Quality requirement

At such times, it is necessary to either review the design of the plant to ensure that it will perform as required or perhaps just invest a small amount of time to train new personnel or even provide refresher training for existing staff.

We are always mindful that, for our customers, our equipment is not the reason they are in business, but just a necessary part of it. It is therefore essential that water and wastewater treatment plant operates efficiently in the background, leaving you free to concentrate on production.

Service & Maintenance back to top
Most of our customers are happy to operate and maintain their treatment systems on a day-to-day basis. However, most companies also find it very useful if one of our engineers visit every few months to give the entire plant a “health check” and address any minor training issues at the same time. This service is not expensive, but it does help to ensure that the system continues to operate efficiently leaving you to concentrate on production. In addition, some plants require occasional specialist maintenance work that we can provide on a pre-planned basis.

Spare Parts back to top
We supply a lot of spare parts for a wide variety of clients. Our prices compare favourably with those you can obtain from the same suppliers. The advantage for you is that we have the staff available to do the purchasing and they know what they are buying. We also carry certain spare parts in stock and can therefore arrange very rapid deliveries.

Whatever your need is, please just talk to us. You have nothing to lose and potentially quite a lot to gain!